Reserve Your WhatsApp Username
What is this?
A WhatsApp Username lets your customers find and message you without knowing your phone number. You can now reserve, update, and delete your username directly from your Chatarmin dashboard.
Good to know: The public username feature is still rolling out on WhatsApp's side, so your customers can't message you by username just yet. What you can do today is secure your name: reserve it, change it, or remove it. As soon as Meta switches the feature on for everyone, your reserved username gets approved automatically.
🚨 Each username is unique and tied to one phone number. Once a name is taken, no one else can use it, so reserve yours early.
⚙️ How to reserve your username
Open your profile settings in the Chatarmin dashboard.
Go to the Account section.
Scroll all the way down
Either pick one of Meta's reserved suggestions, or type your own username.
Save to reserve it.
Reserved suggestions from Meta
In the username section you'll see a few suggestions from Meta. Pick one of these and your username is approved 100%, with no review needed. You don't have to use them. If you'd rather have your own name, just ignore the suggestions and type the one you want.
What the status means
✅ Reserved: Your username is held for you. Once WhatsApp makes the feature live for all users, Meta confirms it and it's approved automatically.
⚠️ Rejected: Meta didn't approve the name. The dashboard shows this clearly, along with Meta's error message so you know why. Pick a different name and try again.
Good to know: Reserving works for both META and 360Dialog accounts, directly from the dashboard.
When to reserve your username
You want to claim your brand name before someone else takes it.
You want customers to reach you later by a clean, memorable name instead of a phone number.
Good to know: Some accounts may still see "feature not available" for a short while as Meta finishes the rollout. If that's you, try again in a few days. Reserving your username doesn't change anything about your existing flows, campaigns, or messages. They keep working exactly as before.
You're all set and good to go!