Trigger WhatsApp Flows Using ArminCX Ticket Status

What is that?
You can now automatically start a Chatarmin flow as soon as an ArminCX ticket is created on resolved or closed is set up. This allows you to reach your customers via WhatsApp immediately after a support case—for example, to ask for feedback, offer a discount, or simply provide confirmation.

Why This Is Important
Right after a ticket is closed is the best time to ask for feedback, while the experience is still fresh. Instead of following up manually, the workflow starts automatically when the status changes—no manual effort, no missed opportunities.

⚙️ Here's how to set it up

1. Open the Flow Builder in Chatarmin.

2. Create a new flow and select the ArminCX Ticket Status trigger. [Exact name in Flow Builder: check in the app]

3. Select which status should trigger the flow: resolved or closed.

4. Build the following message steps—a CSAT question, a thank-you message, or a follow-up offer.

5. Activate the flow.

When to use this

• CSAT or review request immediately after the ticket is closed.

• Re-engage customers with a relevant offer as soon as their issue has been resolved.

• Confirm the solution with a friendly follow-up message on WhatsApp.

When NOT to use this

• For News while a ticket is open — this runs directly in ArminCX, not through a Chatarmin workflow.

• For internal team notifications — use ArminCX workflows or internal notes.

🚨 Good to know: This trigger only works if ArminCX and Chatarmin are connected to the same store. Without this connection, status changes will not be received by the Flow Builder.

You're all set and ready to go!