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Freshdesk - Triggering a Flow When Closing a Ticket
⚙️ Trigger Flow after Ticket Closure
You can trigger a Chatarmin Flow automatically when a Freshdesk ticket is marked as "closed" or "resolved". This allows you to follow up with users after a support interaction – for example, by:
✉️ Requesting a Double Opt-In to convert support leads into marketing contacts
⭐ Asking for a Trustpilot review or customer satisfaction feedback
How to set it up:
Add an If/Else condition in your Flow to exclude users who already have Double Opt-In status
Then add steps to either ask for opt-in or send a review request
This helps you turn support conversations into long-term retention or lead-generation opportunities.
