Set Up Email Error Alerts

What is this?

Email Error Alerts let you monitor your account's health without watching it manually. You get an email whenever something breaks, like inbound WhatsApp messages failing or your AI stopping replies, so you can react before it turns into a bigger problem.

⚙️ How to set it up

1. Go to Account → Notifications.

2. Scroll to the Email Error Alerts section.

3. Pick a category to configure: Receiving Messages, Sending Messages, AI Reply, or Flow Trigger Webhooks.

4. For each category, choose one or both alert types:

   • Alert on [X] errors in [Y] hours — fires when your error count crosses a threshold within a time window.

   • Alert if no activity for [Y] hours — fires when the category goes quiet for longer than expected (e.g. no inbound messages at all).

5. Enter your own numbers for the threshold and time window.

6. Check the box next to each alert you want active, then save.

The four alert categories

Good to know: Alert emails are only sent to team members who have critical notifications enabled [exact setting path: confirm in app] on their own profile. Enabling an alert here doesn't automatically notify your whole team.

When to use Email Error Alerts

• You rely on inbound WhatsApp messages or webhooks and want to know immediately if they silently stop working.

• Your AI Agent handles support volume and you want a heads-up if it starts failing to reply.

• You've connected an external system to trigger flows and want to catch broken webhook calls early.

When NOT to use Email Error Alerts

• For individual conversation follow-ups or day-to-day ticket notifications, use your regular inbox and chat notifications instead. Email Error Alerts are for account-wide technical issues, not single-conversation activity.

You're all set and good to go!