Create a Flow

First, create a new flow from scratch. Give your new Flow a Name and then choose the Ticket Status Update Trigger from Zendesk:

Once you have chosen the Trigger, you can now select the Status you want to trigger one. Those are the different statuses:

1. New

2. Open

3. Pending

4. Hold

5. Solved

6. Closed

Once you have also selected your Status, click on Save. Now you are in the Flow-Builder and you can now choose "Send Campaign" as the next step:

Use this Template/Campaign for:

• Asking the customer for a review

• Converting the support lead into a marketing Opt-in lead

• Much more ...