​

Create a Flow

First, create a new flow from scratch. Give your new Flow a Name and then choose the Ticket Status Update Trigger from Zendesk: Once you have chosen the Trigger, you can now select the Status you want to trigger one. Those are the different statuses:

1. New
2. Open
3. Pending
4. Hold
5. Solved
6. Closed

Once you have also selected your Status, click on Save. Now you are in the Flow-Builder and you can now choose “Send Campaign” as the next step: Use this Template/Campaign for:

• Asking the customer for a review
• Converting the support lead into a marketing Opt-in lead
• Much more …