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Overview

This guide helps you properly and completely deactivate your Chatarmin setup after the offboarding has been confirmed by both sides. 👉 Important: Only proceed with the following steps after the cancellation has been officially confirmed.

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1. Disable Lead Generation

Make sure no new contacts can enter your WhatsApp:
Disable all lead sources such as:
  • Thank You Page widget
  • Pop-ups
  • Website widgets
  • and more
👉 Goal: No new opt-ins or incoming messages should be generated.

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2. Deactivate Flows

Disable all active flows in your account. 👉 Goal: No automated messages or campaigns should be triggered anymore.

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3. Disconnect Integrations

Disconnect all connected integrations, such as:
  • Shopify
  • Klaviyo
  • Other tools
👉 Goal: No more data should be synced between systems.

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4. Export or Remove Contacts

Export or remove your contact list here depending on your needs:
  • Export contacts (if you want to keep the data)
  • or
  • Opt-out / delete contacts
⚠️ Important: Once contacts are deleted, they cannot be restored.

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5. Account Deactivation

Your Chatarmin account access will be automatically deactivated after the official contract end date. There is no manual action needed from your side.

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Still, we want to sincerely thank you for your trust and the collaboration 🙏

If you’re interested, you can also check out our AI Omnichannel Customer Support Tool here: 👉 https://chatarmin.com/service And of course, we’re always open to reconnect and explore Chatarmin / armincx together again in the future: 👉 https://chatarmin.com/demo