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What is this?

This guide shows how to add a credit or debit card in Meta Business Manager and link it to your WhatsApp Business Account (WABA).
If you are setting up a new direct Meta connection through Chatarmin, do not add a payment method in Meta. Chatarmin covers WhatsApp billing and attaches its credit line when you create your account. Adding your own card during setup can block messaging. See Creating your WhatsApp Account.
Use this page only when you need to fix an existing payment issue or manage billing on an account that already uses its own Meta payment method (for example, some migration or 360Dialog setups).

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🚨 Important:

Meta does not accept prepaid or virtual cards. If you see the error “The card type you entered isn’t supported. Try a different card”, use a regular physical credit or debit card instead. See the troubleshooting section at the bottom for more.

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⚙️ How to add the payment method

Step 1: In Meta Business Manager, click Billing and Payments in the left sidebar. Step 2: Click Payment Methods in the sub-navigation. Step 3: In the Add Business Payment Method section at the top, click Add. Step 4: In the Debit or credit card dialog, enter your card details: cardholder name, card number, expiration date (MM/YY), and CVV. Click Save. Step 5: Once saved, select the WhatsApp Business Accounts tab at the top of the page (next to Ad accounts and Meta Verified accounts). Step 6: From the dropdown on the right, choose the specific WhatsApp Business Account you want to link the payment method to. Step 7: Click Add payment method at the bottom to link the card to this account. You’re all set and good to go! Meta will use this card for your WhatsApp conversation fees going forward.

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⚠️ Troubleshooting: “The card type you entered isn’t supported”

Meta only accepts standard credit and debit cards issued by a bank. The following card types are not supported:
  • Prepaid cards
  • Virtual cards
  • Gift cards
If you see this error, try a different physical credit or debit card. The card must be issued by a bank and linked to a billing address.
Good to know: The error appears directly below the card number field and is shown in red. The card number field border also turns red. If you are unsure which card type to use, contact your bank to confirm whether your card is a standard credit or debit card.