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Connect Chatarmin with SAP Service Cloud to sync contacts, cases, notes, and chat interactions in Flows, and embed a WhatsApp chat widget on your website.

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When to use it

Use the SAP integration when your support or service team runs on SAP Service Cloud and you want WhatsApp conversations, Flow actions, and website chat to stay tied to the correct SAP location.

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Set it up

1

Open the SAP connect page

Go to SAP Service Cloud in Chatarmin.
2

Connect with your SAP credentials

Enter your Cloud URL, Username, and Password, then click Connect now.Chatarmin validates the credentials against your SAP system before saving the connection.
3

Copy the embedded widget URL

After a successful connection, copy the Embedded Widget URL shown on the page.Paste this URL wherever you embed the SAP widget on your website.
4

Map your SAP location

In SAP Location, select the SAP organizational location that matches this Chatarmin account.This mapping keeps cases, contacts, and chat activity aligned with the right SAP location.
5

Choose single-location or multi-location routing

Leave Use this account as the shared multi-location widget turned off when this Chatarmin account serves one SAP location only.Turn it on when one Chatarmin account should route website visitors from multiple SAP locations through a shared widget URL. Chatarmin then appends a {userId} placeholder to the widget URL so your site can pass the visitor or location identifier.
6

Save location settings

Click Save location settings. The widget URL on the page updates to match your routing choice.
If you change routing or location mapping later, save the settings again and update the widget URL anywhere you embedded it.

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Reset the widget token

Click Reset Token if you need to invalidate the current widget URL and generate a new one. The previous URL stops working immediately.
After resetting the token, update every place where you embedded the old widget URL.

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Best practices

  • Map each Chatarmin account to the SAP location your team actually works from.
  • Use the shared multi-location widget only when one Chatarmin account intentionally serves multiple SAP locations from a single embed.
  • Test the widget URL after saving location settings or resetting the token.