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🔗 Why integrate Gorgias?

Gorgias Case Study | Google Cloud By connecting your Gorgias integration, your support team can continue using Gorgias to provide WhatsApp support without needing an additional tool, while your marketing team works in Chatarmin. This way, customers only need to communicate via one WhatsApp account, allowing you to collect support leads and convert them into marketing leads seamlessly.

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🔌 How to connect Gorgias with Chatarmin

1. Get your API Key Go to your store’s Gorgias API Settings:
🔗 https://<your-domain>.gorgias.com/app/settings/api Copy your username (email) and API Key from there. gorgias integration setup 1 ➡️ Paste this data in Chatarmin 2. Get your support email addresses In Gorgias, navigate to Settings -> Channels -> Email
Here you will see all the support email addresses connected to your Gorgias inbox gorgias support emails ➡️ Paste them into Chatarmin. ✅ You’ll see a success message: “Successfully connected to Gorgias!”

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Gorgias Integration: Overview & Functionalities

Watch this video to understand Chatarmin’s Gorgias-Integration live in action:

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Different ways to reply in Gorgias

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Reply through “Email Field”

To reply directly from the email field in Gorgias, switch the WhatsApp icon in the message window to Email and enter gorgias@chatarmin.com as the recipient address.
The message you send will then be automatically forwarded by Chatarmin as a WhatsApp message to the customer. This way, you can conveniently reply to WhatsApp support conversations directly from Gorgias without switching tools.
Source: Chatarmin Through Chatarmin’s Gorgias integration, you can:
  • Create Gorgias tickets from anywhere within your customer’s WhatsApp journey
  • Solve WhatsApp support tickets directly in Gorgias using the Chatarmin widget
  • Enrich and convert leads within Gorgias based on incoming WhatsApp conversations
  • Use one WhatsApp Business Account (WABA) for both support and marketing
    • your support team works in Gorgias, while CRM and marketing operate from Chatarmin
  • Generate more top-of-funnel leads
  • Increase bottom-of-funnel revenue through seamless collaboration between support and marketing

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📘 Creating a Gorgias Ticket

Do you want to know how to create a Gorgias Ticket in Chatarmin?
Checkout this Guide to find out more!

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💬 Restart Conversations in Gorgias

If you can no longer reply to a customer via WhatsApp, the reason is that the 24-hour messaging window has closed. After this period, WhatsApp restricts direct messages.
To restart the conversation, you need to send a template message first. Only after the customer replies can you continue the conversation via regular text messages.

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How to set this up

  1. In Chatarmin, create a template with the template type set to Gorgias.
  2. Use this template in Gorgias to send a message like:
    “Hey, is your request still open?”
  3. Once the customer responds (e.g., “Yes”), you can reply normally via text.
Chatarmin help center image (Currently, it is not possible to use variables in Gorgias due to technical limitations of Gorgias.) This process ensures compliance with WhatsApp rules and lets you reopen conversations smoothly.