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⚙️ Trigger Flow after Ticket Closure

You can trigger a Chatarmin Flow automatically when a Freshdesk ticket is marked as “closed” or “resolved”. This allows you to follow up with users after a support interaction – for example, by:
  • ✉️ Requesting a Double Opt-In to convert support leads into marketing contacts
  • ⭐ Asking for a Trustpilot review or customer satisfaction feedback
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How to set it up:

  1. Add an If/Else condition in your Flow to exclude users who already have Double Opt-In status
  2. Then add steps to either ask for opt-in or send a review request
This helps you turn support conversations into long-term retention or lead-generation opportunities. Chatarmin help center image