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Video guide on how Chatarmin WhatsApp catalog works

Source: Chatarmin, Q3 2024

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Video on how you can integrate the product catalog with Chatarmin AI

Source: Chatarmin, Q3 2024

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Create a WhatsApp catalog

First, go to the META Commerce Manager and create your first Catalog: Next, make sure to set a Name for the Catalog at the bottom. DON’T connect to a partner platform, we will do that for you if needed. 😉 Make sure to select the right Business Manager Next, you can connect/select your Data Sources (Optional): Next step, you can just click “Next”: Since we offer automatic sync to your Shop-Integration and manual upload through Chatarmin, you can skip the next step: Perfect! Now you have created your first Catalog.

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Connect Catalog to Chatarmin/WhatsApp

Next, go to WhatsApp Accounts → Select WhatsApp Account → Click on WhatsApp Manager Select catalog from left sidebar → Click on Choose a Catalog Select catalog from dropdown → Click on Connect Catalog

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Configure Catalog in Chatarmin

Next we can go to Chatarmin -> Settings -> WhatsApp Catalog

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Grant permissions

If you haven’t granted permissions yet, please follow this step to do so. Unless you already did, you can skip that step:

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Sync Catalog with Shop-Integration

When connected, you should now have the possibility to sync the Catalog with your Shop-Integration:

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Usage of the Catalog in Chatarmin

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In-Chat Selling

Now, you can use, so called “Product-Messages”, to send your customers a cart of products:

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React to an Order, placed by a customer

Example of an order placed by the order:

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Automatically answer with Flows

When a customer select their products in WhatsApp, we can use a new Flow-Trigger, to react to those Messages and send an “instant Checkout-Link”. This Flow would look like the following: 🚨 Cannot see the trigger? You need to be connected to a Shop-Integration to use it. The “Checkout Link” is created/usable when you select that Flow-Trigger and can be used in “Send Campaign” & “Send message” like the following:

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Manually send in-Chat

You can also send the Checkout-Link manually, by clicking “View received cart”:

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Use the Product Catalog in combination with Chatarmin’s AI!

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