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Chat

In the sidebar, you can see a red dot icon if you have unread chats. A “Chat” is unread if your lead has written a personalized message - so sent messages by clicking buttons will not be marked as unread. A chat is marked as read once you reply to the client or manually mark the conversation as read. Chatarmin help center image

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My chats

Under “My chats” you will only see chats specifically assigned to your login user. An account can have unlimited users of your company working on it. To see “All Chats” click on the icon next to my chats, there you will be able to see chats not assigned to your login/agent. Chatarmin help center image

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All Chats

Chatarmin help center image By clicking “All chats” a pop-up will appear showing you all chats. As you can see in the picture above you can only reply by clicking “Start a conversation” here due to the chat being older than 24 hours, this is due to META restrictions. This means you can only reply by “Template” and not by “Send Message” and thus have to start a new conversation window. If the chat was started less than 24 hours ago you can reply as usual as seen in the image below, you can also send images, video, or PDF files directly via the chat feature. Chatarmin help center image You can save messages for later by clicking on the “Save for later” icon next to an incoming message. Chatarmin help center image Select a user via the white checkmark box next to the user name and then “Assign to Agent”, “Mark as read” or “Mark as unread”. Chatarmin help center image You can automatically assign all incoming messages to a user by clicking on your Profile on the bottom left, clicking “Team” and clicking “Rules”. You can then click the checkmark “Auto-assign unread chats to specific agent” and choose a user you want to auto-assign all incoming messages. Chatarmin help center image

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Chat: Filter

On the top you have various filters you can use to find specific chats such as: Chatarmin help center image Unread Tags Filter for date Saved for later Assigned to Flows Use these or the search bar to find the conversations you are looking for. Chatarmin help center image

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Advanced Filters: Decentralised Support Features

Watch this video to understand how you can
  • enable your POS retail stores and partners to use WhatsApp-support locally
  • enable your multiple countries to scale on WhatsApp, all from one number
  • enable support & sales to do dezentralised support & marketing campaigns to their dedicated audience
  • integrate with all our system partners like HubSpot, Salesforce, zendesk, Gorgias, Freshdesk, Intercom, Ominsend, Shopify, Shopware, WooCommerce and many, many more.
  • and much, much more..
*Source: Chatarmin, Q2 2024
* Pair this with your integrations and Chatarmin’s AI and use the most professional WhatsApp Franchise Setup in the world.

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Customer Support: Trigger flows manually out of chats

It is possible to manually trigger flows for individual users, when in chat. This is sometimes useful, if you want to send users into:
  • AI-chat
  • dedicated user-journeys
  • more sophisticated flows
  • multi-day-user-journeys
  • standardized lead-enrichment-flows
Here’s what it looks like to trigger flows manually from chat from a chat-perspective: Chatarmin help center image Source: Chatarmin, Q3 2024

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Flows: Trigger flows out of other flows

Here’s what it looks like to trigger flows from within flows: Chatarmin help center image Source: Chatarmin, Q3 2024 This makes sense, if you
  • don’t always wanna work with buzzwords to enter flows
  • build multiple flows for the same user journey
  • don’t wanna work with multiple flows to achieve the same
  • don’t wanna use separate flows to guide the user in the same automation