Chatarmin AI
You can integrate your own Chatarmin AI bot into Chatarmin to help solve your incoming customer requests via WhatsApp. And, automate leadgen and lead-enrichment based on logics and smart-splits you train your chatbot to execute. After buying your Smarter, Genius, Master or bigger subscription you can get access to Chatarmin's AI and thus start automating your customer support and WhatsApp Flows.
Feel free to inquire at our Team here, to get your Chatarmin AI quote.
Train and setup your Chatarmin AI Chatbot
Define your instructions
Use the Master Prompt feature to customize your chatbot’s tone, personality, behavior, and logic.
(This lets you shape how your bot sounds and reacts. We recommend making the instructions highly specific to your business case and datasets.)
Add integrations
Chatarmin AI currently supports integrations with:
Add your data sources
You can train your bot with a wide range of sources:🔧 Files (PDFs, manuals, guides)
🔧 Q&A content (structured knowledge articles)
🔧 Websites (URLs or sitemaps)
🔧 Product catalogs (e.g., WhatsApp product listings)
🔧 Salesforce CRM (optional - activate to train your bot on sales, support, and CRM data)
Set the retraining frequency
For optimal performance, we recommend setting your retraining frequency to every 24 hours, so the chatbot continues learning automatically from your updated data.
Test your bot before go-live
Manual testing is essential. You can simulate conversations in the dashboard and adjust responses as needed.
Trigger the AI in your chat flow
Upon chat start, choose “AI” as the action in your flow. This ensures your bot responds based on the instructions, sources, and integrations you configured.
Example of a client using Chatarmin AI Chatbot for his fully automated client support. Integrating the Chatarmin AI chatbot with zendesk, billbee, and Shopify.
Retrain your Chatarmin AI Chatbot
Whenever you add relevant sub-pages to your website or update your website sitemap, it’s important to manually retrain your Chatarmin AI chatbot to ensure it stays accurate and informed.
The same applies if you create new guides, manuals, or prompts - always make sure to feed this content into the chatbot and press the “Retrain” button.
⚠️ Important:
Make sure to retrain the chatbot within the correct sub-source page.
For example, if you're updating website content, first navigate to the “Websites” section, and then press “Retrain Chatbot” there.
This ensures that the AI is only trained on the content relevant to that source.
Repeat this for all other training sources (e.g., documents, support pages, etc.) - each source must be retrained individually.
Improve Answer Manually
After conversations are completed, you can review and refine the AI’s responses via the “Improve Answer” tab in your AI dashboard.
Source: Chatarmin, Q3 2024
You’ll find your answer improvement history and documentation in the improve answer tab, helping you track all changes over time: AI-dashboard
Source: Chatarmin, Q3 2024
Chatarmin AI Product Catalog Integration
You can integrate your product catalog into Chatarmin AI, allowing your bot to:
Search products
Recommend items
Guide customers through purchases directly via WhatsApp
Source: Chatarmin, Q3 2024
Read more about our WhatsApp catalog feature here.
Integrate Chatarmin AI Chatbot with your Customer Support Tool
You do have the chance to enable our Chatarmin AI to integrate with your customer support tool, such as:
Freshdesk
Zendesk
Gorgias
DIXA
Intercom
HubSpot
and several others
Check out this video, to see how it works:
Source: Chatarmin, Q3 2024
Storefinder: Send Location & present nearby stores!
If your client is looking for the nearest store, you can enable this feature in your AI bot to offer a seamless experience.
Here’s how the user journey works:
Source: Chatarmin, Q3 2024
When a user asks for the nearest store, the chatbot prompts them to share their location.
Based on that input, the AI returns a list of nearby points of sale - sorted by proximity.
Each result includes:
Store name
Opening hours
Phone number
Source: Chatarmin, Q3 2024
This way, customers can quickly find the most convenient location and get in touch or visit right away.
Make sure your chatbot responses are clear and actionable, so users can easily move from search to purchase!
BONUS 1: Watch a full Chatarmin AI-Chatbot-Built from Scratch, by our founder Johannes Mansbart, here:
Source: Chatarmin, Q3 2024
BONUS 2: Watch a full Chatarmin AI Setup Video by one of our gifted #teamarmin Devs, here:
Source: Chatarmin, Q2 2024
Optimal Training Methods for AI Systems
Summary
Step-by-Step Process
Create Comprehensive Instructions
Formulate detailed guidelines and expectations
Define clear boundaries and desired response formats
Data Collection and Integration
Systematically crawl websites
Upload all relevant manuals
Integrate customer inquiries and support tickets
Include document collections with typical queries
System Integration
Link with existing ticket management systems
Implement API connections for real-time data exchange
Continuous Improvement
Actively use the "Improve Answer" feature
Regularly review and evaluate responses
Pose simulated customer inquiries
Identify and close knowledge gaps
Documentation and Monitoring
Log improvement processes
Capture performance metrics
Analyze and aggregate results
Through this iterative process, the AI continuously improves, learns from real interactions, and can provide increasingly precise and useful answers.
❗Troubleshooting Note: IF the AI does not react to customer messages, feel free to trigger the AI-flow manually out of chat.