Chatarmin DIXA Integration
If you want to use one WABA for support and marketing, and are using DIXA for customer support, then you can count yourself lucky, since Chatarmin is the only WhatsApp-Marketing-Software worldwide, to integrate with DIXA Customer Support system.
Installation of Chatarmin DIXA Integration
Follow this step-by-step-guide to make use of Chatarmin’s DIXA WhatsApp integration:
Create DIXA API Token
Enter and save API Token
Create DIXA Webhook
Enter Chatarmin Token and Chatarmin Webhook into DIXA Settings -> Integrations
Tick checkbox „message added“
Enter the email
Create Custom Card in DIXA
Fill out the form
Enter Custom Card Hook URL and Chatarmin Token in Chatarmin
Copy the Chatarmin Code Snippet and paste it in the DIXA „Template consent“ field
Make sure Chatarmin webhook is enabled in DIXA -> settings so the custom card can receive messages
Watch this video to fully understand and install the DIXA Chatarmin Custom Card:
Source: Chatarmin, Q3 2024
Testing, Iteration & Go-Live
Here's how you can go live, and test, our Chatarmin DIXA WhatsApp Integration:
Create DIXA ticket as flow action
Use the answer field to engage with the client in question, to interact via Chatarmin DIXA Card
Use the Chatarmin integration sandbox to use templates to re-initiate conversations.
If you encounter any troubles, contact us through slack-connect or via email!
Watch this video to find out more:
To make DIXA support more efficient through Chatarmin, it's ideal to collect the customer's email before creating the DIXA ticket. We can achieve this by setting up a flow like the one outlined below. Please feel free to adjust the flow steps according to your specific use case.
Source: Chatarmin, Q3 2024