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Intercom Integration

In this article we will show you how to use Intercom and Chatarmin, so you can reply to your WhatsApp Tickets in Intercom

Updated over 5 months ago

Video Guide

If you prefer a Video, rather than text, we got you covered:

Connect Chatarmin to Intercom

First of all, you will need to install the App in Intercom.

Once you have done that, navigate to our Intercom Connect Page and connect to your Intercom Account:

Use the Intercom x Chatarmin Integration

Once you have successfully connected the Integration, navigate to Flows -> Create Flow -> Create from Scratch

Then give your Flow a Name and choose the Trigger "Customer starts conversation":

Next, you will need to add a Flow-Action -> Intercom -> Create Ticket:

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Last, you will need to publish the flow:

Testing your Integration

Now you can test your Integration by sending a WhatsApp Message from your Phone to your WhatsApp Business Account (of the company)


Congratulations! You have integrated Intercom successfully! 🥳

Official Intercom Documentation on Chatarmin Intercom App: Intercom WhatsApp integration

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