Shopware 6 Chatarmin Integration
Installation
Watch the Video Guide here:
Create Role
First go to Settings → System → Users & permissions → Create new role. Make sure to give the new role the following permissions:
Catalogues → Products: View
Customers → Orders: View
Marketing → Promotions: Create, Read & Update
Orders → Orders: View
Settings → Shipping: View
After creating the role, switch to the "Detailed privileges" tab, look for "Webhooks" and give the role the Create permissions.
Obtain your API Credentials
Go to your Shopware Settings → System → Integrations → Add integration. You should see a window, like in the image below now.
Enter a Name (1), leave the Switch (2) off and select the previously created Role (3).
🚨 Paste the keys now into the Chatarmin Shopware6 Integration Page and make sure input your Shop URL like so: https://shopware.chatarmin.com -> No Trailing slash!
Source: Chatarmin, Q2 2024
Benefits of the Integration
Revenue Attribution
Now, whenever you have a Link/CTA to your Shop, inside a Flow or Campaign, you can now see the orders attributed to WhatsApp/Chatarmin
Order Paid Flow Trigger
With that Trigger you can start flows when an order was successfully paid. Those can be used for:
Upselling
Getting reviews
Thank you message
Retarget in 30-60 days for re-ordering product?
For this Trigger Option, you can choose to trigger for:
For every customer: So this would trigger for every customer, who has given their phone number at checkout. This does not necessarily mean, that they also have Opt-in in Chatarmin.
Only Single/Double-Optin: This would trigger only for those contacts, who are already in Chatarmin & marked with an Opt-in
Abandon Checkout
Check out this video by our developer, to setup your Shopware 6 plugin, which enables you to create Shopware 6 abandoned checkout flows via WhatsApp.
Source: Chatarmin, Q3 2024
To activate Shopware 6 Abandoned Checkout Flows, follow these steps:
Visit your Shopware 6 integrations page
Download the Chatarmin Plugin.
Install and activate the Chatarmin Plugin
Paste in the API Key from the Chatarmin Shopware6 Page into the Plugin
Feel free to choose "Abandoned Checkout" in the flow-trigger-menu.
Create a dedicated "Shopware 6 abandoned checkout" template and use it as a Shopware6-flow-action.
Choose flow action:
Use Shopware 6 abandoned checkout template:
Make sure to test the flow! And go live, print revenue and generate more leads!
ATTENTION: Make sure your phone number optins are activated in checkout! Otherwise we cannot fetch customers' phone numbers from checkout, in order to trigger abandoned checkout automations! Here's a video explaining the process:
Source: Chatarmin, Q3 2024
Shipment Tracking
Watch this Video on how to setup Shipment Tracking on WhatsApp: