Chatarmin's WhatsApp-Gorgias-Integration
By connecting your Gorgias integration, your Support can keep using Gorgias and give Support via WhatsApp and does not have to use an additional tool while your marketing team can use Chatarmin. This way the client only has to communicate with one WhatsApp account and you can collect the support lead and convert it to a marketing lead. The Gorgias integration is currently only available to Smarter clients, for an additional one time-setup fee of €1.500,00. To request an offer, please contact [email protected].
Gorgias Integration: Overview & Functionalities
Watch this video to understand Chatarmin's Gorgias-Integration live in action:
Source: Chatarmin
Through Chatarmin's unique Gorgias-Integration, you can
create Gorgias-tickets from anywhere in your customers' WhatsApp-journey
trigger WhatsApp-flows based on Gorgias-ticket-status
solve your WhatsApp-customer-support-tickets via Gorgias
do lead-enrichment and lead-conversion for your WhatsApp-leads within Gorgias
Use one WABA for both WhatsApp-Support and WhatsApp-Marketing, with your support-team working in Gorgias, whilst marketing & CRM do this in Chatarmin
Generate more top-of-funnel-leads
Generate more bottom-of-funnel-revenue
Creating a Gorgias Ticket
Triggering WhatsApp-Flows through Gorgias-Ticket-Status
Please be aware you can not only trigger Gorgias-tickets through Chatarmin's flow-builder, but also trigger Chatarmin flows by updating Gorgias ticket statusses:
solved
closed
This enables you to put automated "post-service-journeys" that can be used to
upsell
cross-sell
do (NPS) surveys
get your client to rate your service
do lead-enrichment
fetch optin-statusses (SOI -> DOI)
and other intelligent hyper-personalized automations
Source: Chatarmin Q3 2024
Please be aware every Chatarmin-account comes with pre-built flows, including Gorgias-triggered "post-service-flows":
Source: Chatarmin, Q3 2024
Simply click on "create flow" in your Chatarmin flow dashboard, and thus make use of your WhatsApp-automations, automatically triggered by updated Gorgias-ticket-statusses.