How to create and solve a Zendesk Ticket

Here's how you can create a Zendesk ticket on incoming customer requests. We can optionally filter before creating a Zendesk ticket for each incoming message, e.g. with an "If/Else" Action filter before the ticket creation where we only filter for messages that include "?" "order" or "complaint".

Once a Zendesk ticket is created within Chatarmin your ticket will enter your ticketing inbox in your Zendesk Account.

If the started conversation is not older than 24h hours you may reply as usual. Due to the limitation of META, you can only initiate conversations via templates there is a limitation if you miss this 24-hour window. In this case, you must create a "reply-template" inside Chatarmin which you can use to reply inside Zendesk.

To do this create a template that looks like this:

Then you can select the template in Zendesk on the right-hand side. For this example fill "Variable 1" with "firstname" and "Variable 2" with a custom text which would be your reply to the issue at hand.
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