Skip to main content

Freshdesk - Triggering a Flow When Closing a Ticket

Trigger a Chatarmin Flow when a Freshdesk ticket is closed to request opt-ins, gather reviews, and convert support into marketing leads.

Updated this week

⚙️ Trigger Flow after Ticket Closure


You can trigger a Chatarmin Flow automatically when a Freshdesk ticket is marked as "closed" or "resolved". This allows you to follow up with users after a support interaction – for example, by:

  • ✉️ Requesting a Double Opt-In to convert support leads into marketing contacts

  • ⭐ Asking for a Trustpilot review or customer satisfaction feedback

How to set it up:

  1. Add an If/Else condition in your Flow to exclude users who already have Double Opt-In status

  2. Then add steps to either ask for opt-in or send a review request

This helps you turn support conversations into long-term retention or lead-generation opportunities.

Did this answer your question?