> ## Documentation Index
> Fetch the complete documentation index at: https://help.chatarmin.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk Ticket Status Change Flow Trigger

> Chatarmin guide: Zendesk Ticket Status Change Flow Trigger

# Create a Flow

First, create a [new flow from scratch](https://chatarmin.com/dashboard/flows/create). Give your new Flow a Name and then choose the **Ticket Status Update** Trigger from Zendesk:

<img src="https://mintcdn.com/chatarmin-help-center/yJKti8NZk29URleB/images/5cfb82e7-936f-4049-b2e3-d1062dd1c6f3/019b9c80-b0cd-718c-9c08-99a01e11666c.png?fit=max&auto=format&n=yJKti8NZk29URleB&q=85&s=18ed76e43af0189399ccaaabceb4afc0" alt="Chatarmin help center image" width="2204" height="1534" data-path="images/5cfb82e7-936f-4049-b2e3-d1062dd1c6f3/019b9c80-b0cd-718c-9c08-99a01e11666c.png" />

Once you have chosen the Trigger, you can now select the **Status** you want to trigger one. Those are the different statuses:

1. **New**
2. **Open**
3. **Pending**
4. **Hold**
5. **Solved**
6. **Closed**

<img src="https://mintcdn.com/chatarmin-help-center/yJKti8NZk29URleB/images/5cfb82e7-936f-4049-b2e3-d1062dd1c6f3/019b9c80-b0d2-7272-bc8f-b78141643a54.png?fit=max&auto=format&n=yJKti8NZk29URleB&q=85&s=3d89bbbbb56a434a5a470d25ea2d45ba" alt="Chatarmin help center image" width="2440" height="1874" data-path="images/5cfb82e7-936f-4049-b2e3-d1062dd1c6f3/019b9c80-b0d2-7272-bc8f-b78141643a54.png" />

Once you have also selected your **Status**, click on **Save.** Now you are in the Flow-Builder and you can now choose **"Send Campaign"** as the next step:

<img src="https://mintcdn.com/chatarmin-help-center/yJKti8NZk29URleB/images/5cfb82e7-936f-4049-b2e3-d1062dd1c6f3/019b9c80-b0d6-755e-bb60-e8bd336f6121.png?fit=max&auto=format&n=yJKti8NZk29URleB&q=85&s=5df4f68a88b2c3e949ae5c139ae9a48c" alt="Chatarmin help center image" width="3456" height="1874" data-path="images/5cfb82e7-936f-4049-b2e3-d1062dd1c6f3/019b9c80-b0d6-755e-bb60-e8bd336f6121.png" />

Use this Template/Campaign for:

* Asking the customer for a review
* Converting the support lead into a marketing Opt-in lead
* Much more ...
