> ## Documentation Index
> Fetch the complete documentation index at: https://help.chatarmin.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom Integration

> Chatarmin guide: Intercom Integration

# Video Guide

If you prefer a Video, rather than text, we got you covered:

<iframe src="https://www.loom.com/embed/0adf10bfe943463e9eb954a6734b0e7c" title="Loom video" width="100%" height="420" allowFullScreen />

# Connect Chatarmin to Intercom

First of all, you will need to install the App in Intercom.

Once you have done that, navigate to our [Intercom Connect Page](https://chatarmin.com/dashboard/intercom/connect) and connect to your Intercom Account:

<img src="https://mintcdn.com/chatarmin-help-center/yJKti8NZk29URleB/images/73a462eb-f651-4964-9b1e-8d192d536c68/019b9c80-b18e-724c-9f0b-e28449bfcf3e.png?fit=max&auto=format&n=yJKti8NZk29URleB&q=85&s=f4004e3b9d6b7b86db356f7c2ad9c78e" alt="Chatarmin help center image" width="911" height="501" data-path="images/73a462eb-f651-4964-9b1e-8d192d536c68/019b9c80-b18e-724c-9f0b-e28449bfcf3e.png" />

# Use the Intercom x Chatarmin Integration

Once you have successfully connected the Integration, navigate to Flows -> Create Flow -> Create from Scratch

Then give your Flow a Name and choose the Trigger "**Customer starts conversation**":

<img src="https://mintcdn.com/chatarmin-help-center/yJKti8NZk29URleB/images/73a462eb-f651-4964-9b1e-8d192d536c68/019b9c80-b26c-7122-969a-f9fd95b84708.png?fit=max&auto=format&n=yJKti8NZk29URleB&q=85&s=8560b498b43fcdd5034554287f4bfafc" alt="Chatarmin help center image" width="1844" height="942" data-path="images/73a462eb-f651-4964-9b1e-8d192d536c68/019b9c80-b26c-7122-969a-f9fd95b84708.png" />

Next, you will need to add a Flow-Action -> Intercom -> Create Ticket:

<img src="https://mintcdn.com/chatarmin-help-center/yJKti8NZk29URleB/images/73a462eb-f651-4964-9b1e-8d192d536c68/019b9c80-b296-7288-9cb6-3e9803006716.png?fit=max&auto=format&n=yJKti8NZk29URleB&q=85&s=aae7c435286236d5d9dd419b0031b9d4" alt="Chatarmin help center image" width="1616" height="942" data-path="images/73a462eb-f651-4964-9b1e-8d192d536c68/019b9c80-b296-7288-9cb6-3e9803006716.png" />

<img src="https://mintcdn.com/chatarmin-help-center/yJKti8NZk29URleB/images/73a462eb-f651-4964-9b1e-8d192d536c68/019b9c80-b274-73a8-8dbe-b7dc8779f43a.png?fit=max&auto=format&n=yJKti8NZk29URleB&q=85&s=139155b7f7a5e1a7d7ed3d28cfd82c67" alt="Chatarmin help center image" width="2468" height="962" data-path="images/73a462eb-f651-4964-9b1e-8d192d536c68/019b9c80-b274-73a8-8dbe-b7dc8779f43a.png" />

Last, you will need to publish the flow:

<img src="https://mintcdn.com/chatarmin-help-center/yJKti8NZk29URleB/images/73a462eb-f651-4964-9b1e-8d192d536c68/019b9c80-b286-71fb-b944-a17bd79ab93a.png?fit=max&auto=format&n=yJKti8NZk29URleB&q=85&s=9e9c41912712d50ae2e52e494be40d31" alt="Chatarmin help center image" width="3446" height="1690" data-path="images/73a462eb-f651-4964-9b1e-8d192d536c68/019b9c80-b286-71fb-b944-a17bd79ab93a.png" />

# Testing your Integration

Now you can test your Integration by sending a WhatsApp Message from your Phone to your WhatsApp Business Account (of the company)

Congratulations! You have integrated Intercom successfully! 🥳

# Official Intercom Documentation on Chatarmin Intercom App: Intercom WhatsApp integration

Here is the official [documentation regarding the Chatarmin Intercom app, on the Intercom app marketplace](https://www.intercom.com/app-store/?app_package_code=chatarmin-zkex\&search=chatarmin).
