> ## Documentation Index
> Fetch the complete documentation index at: https://help.chatarmin.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Gorgias Integration
> Chatarmin guide: Gorgias Integration
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## 🔗 Why integrate Gorgias?
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By connecting your **Gorgias integration**, your **support team** can continue using **Gorgias** to provide **WhatsApp support** without needing an additional tool, while your **marketing team** works in **Chatarmin**. This way, customers only need to communicate via **one WhatsApp account**, allowing you to collect **support leads** and convert them into **marketing leads** seamlessly.
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## 🔌 How to connect Gorgias with Chatarmin
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**1. Get your API Key**
Go to your store's Gorgias API Settings:\
🔗 `https://.gorgias.com/app/settings/api`
Copy your **username (email)** and **API Key** from there.
➡️ Paste this data in [Chatarmin](https://chatarmin.com/dashboard/gorgias/connect)
**2. Get your support email addresses**
In Gorgias, navigate to Settings -> Channels -> Email\
Here you will see all the support email addresses connected to your Gorgias inbox
➡️ Paste them into [Chatarmin](https://chatarmin.com/dashboard/gorgias/connect).
✅ You’ll see a success message: **"Successfully connected to Gorgias!"**
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## Gorgias Integration: Overview & Functionalities
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Watch this video to understand Chatarmin's Gorgias-Integration live in action:
# Different ways to reply in Gorgias
### Reply through "Email Field"
To reply directly from the email field in Gorgias, switch the WhatsApp icon in the message window to **Email** and enter **[gorgias@chatarmin.com](mailto:gorgias@chatarmin.com)** as the recipient address.\
The message you send will then be automatically forwarded by Chatarmin as a WhatsApp message to the customer.
This way, you can conveniently reply to WhatsApp support conversations directly from Gorgias without switching tools.
*Source: Chatarmin*
Through Chatarmin’s Gorgias integration, you can:
* **Create Gorgias tickets** from anywhere within your customer’s WhatsApp journey
* **Solve WhatsApp support tickets directly in Gorgias** using the Chatarmin widget
* **Enrich and convert leads** within Gorgias based on incoming WhatsApp conversations
* **Use one WhatsApp Business Account (WABA)** for both support and marketing
* your support team works in Gorgias, while CRM and marketing operate from Chatarmin
* **Generate more top-of-funnel leads**
* **Increase bottom-of-funnel revenue** through seamless collaboration between support and marketing
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## 📘 Creating a Gorgias Ticket
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Do you want to know how to create a Gorgias Ticket in Chatarmin?\
[Checkout this Guide to find out more!](/integrations/gorgias/gorgias-creating-and-solving-tickets)
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## 💬 Restart Conversations in Gorgias
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If you can no longer reply to a customer via WhatsApp, the reason is that the **24-hour messaging window** has closed. After this period, WhatsApp restricts direct messages.\
To restart the conversation, you need to send a **template message** first. Only after the customer replies can you continue the conversation via regular text messages.
### How to set this up
1. In Chatarmin, create a **template** with the template type set to **Gorgias**.
2. Use this template in Gorgias to send a message like:\
"Hey, is your request still open?"
3. Once the customer responds (e.g., "Yes"), you can reply normally via text.
(Currently, it is not possible to use variables in Gorgias due to technical limitations of Gorgias.)
This process ensures compliance with WhatsApp rules and lets you reopen conversations smoothly.
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