> ## Documentation Index
> Fetch the complete documentation index at: https://help.chatarmin.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why integrate Freshdesk?

> Chatarmin guide: Why integrate Freshdesk?

# The Perks of a Freshdesk Integration

***

<img src="https://mintcdn.com/chatarmin-help-center/cCC7f96yUQwfA_7X/images/361cb734-db22-430f-a258-5efa52815899/019b9c80-ceff-758d-a60e-4c97270b4fa3.png?fit=max&auto=format&n=cCC7f96yUQwfA_7X&q=85&s=26e354d5ea7b34167dc00d206e1f875a" alt="Chatarmin help center image" width="318" height="159" data-path="images/361cb734-db22-430f-a258-5efa52815899/019b9c80-ceff-758d-a60e-4c97270b4fa3.png" />

By connecting your **Freshdesk** integration, **your Support can keep using Freshdesk** and **give Support via WhatsApp** and **does not have to use an additional tool** and **your marketing team can use Chatarmin**. This way **the client only has to communicate with one WhatsApp account** and **you can collect the support lead and convert it to a marketing lead**.