> ## Documentation Index > Fetch the complete documentation index at: https://help.chatarmin.com/llms.txt > Use this file to discover all available pages before exploring further. # Freshdesk - Triggering a Flow When Closing a Ticket > Chatarmin guide: Freshdesk - Triggering a Flow When Closing a Ticket *** # ⚙️ Trigger Flow after Ticket Closure *** You can trigger a Chatarmin Flow automatically when a **Freshdesk ticket is marked as "closed" or "resolved"**. This allows you to follow up with users after a support interaction – for example, by: * ✉️ Requesting a **Double Opt-In** to convert support leads into marketing contacts * ⭐ Asking for a **Trustpilot review** or customer satisfaction feedback Chatarmin help center image ## How to set it up: 1. Add an **If/Else condition** in your Flow to **exclude users who already have Double Opt-In status** 2. Then add steps to either ask for opt-in or send a review request This helps you turn support conversations into long-term retention or lead-generation opportunities. Chatarmin help center image