> ## Documentation Index
> Fetch the complete documentation index at: https://help.chatarmin.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ArminCX Integration

> Chatarmin guide: ArminCX Integration

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## 📲 WhatsApp Channel Setup

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Set up automated WhatsApp message forwarding from **ChatArmin** to **CXArmin**. This integration allows WhatsApp messages to be routed to your **CXArmin inbox** based on custom conditions defined in your flow.

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## ✅ Prerequisites

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Make sure the following are in place before you begin:

* Active **ChatArmin** account with **WhatsApp integration**
* Active **CXArmin** account with correct user permissions
* **WhatsApp Business API** already configured in ChatArmin

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## ⚙️ Connect ArminCX with Chatarmin

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1. Go to your **ArminCX dashboard**.
2. Navigate to **Channels → WhatsApp**.

   <img src="https://mintcdn.com/chatarmin-help-center/cCC7f96yUQwfA_7X/images/3c3a1651-451f-4a6e-8b7a-f26a15581571/019b9c80-8552-7038-9ade-e0bf2850cba8.png?fit=max&auto=format&n=cCC7f96yUQwfA_7X&q=85&s=5248937bab3e6ee5296b6a3408af9512" alt="Chatarmin help center image" width="982" height="932" data-path="images/3c3a1651-451f-4a6e-8b7a-f26a15581571/019b9c80-8552-7038-9ade-e0bf2850cba8.png" />
3. Click on **Add**.

   <img src="https://mintcdn.com/chatarmin-help-center/cCC7f96yUQwfA_7X/images/3c3a1651-451f-4a6e-8b7a-f26a15581571/019b9c80-8526-713f-8f3a-d928a676378a.png?fit=max&auto=format&n=cCC7f96yUQwfA_7X&q=85&s=95b4e4cf51cb50b1ce0247016ceebdae" alt="Chatarmin help center image" width="1394" height="328" data-path="images/3c3a1651-451f-4a6e-8b7a-f26a15581571/019b9c80-8526-713f-8f3a-d928a676378a.png" />
4. Select the WhatsApp number you have already connected in ChatArmin.
5. Click **Create Channel**.

   <img src="https://mintcdn.com/chatarmin-help-center/cCC7f96yUQwfA_7X/images/3c3a1651-451f-4a6e-8b7a-f26a15581571/019b9c80-8521-7535-bc05-045ec6290eb1.png?fit=max&auto=format&n=cCC7f96yUQwfA_7X&q=85&s=34c4ae589eeb079f8e0eca57ca6c44a2" alt="Chatarmin help center image" width="756" height="402" data-path="images/3c3a1651-451f-4a6e-8b7a-f26a15581571/019b9c80-8521-7535-bc05-045ec6290eb1.png" />
6. ✅ Once you see the *Success Message*, the connection between ArminCX and ChatArmin is active.

<img src="https://mintcdn.com/chatarmin-help-center/cCC7f96yUQwfA_7X/images/3c3a1651-451f-4a6e-8b7a-f26a15581571/019b9c80-855d-777e-9600-94d8844464e6.png?fit=max&auto=format&n=cCC7f96yUQwfA_7X&q=85&s=c0b7f7bbdadbbc5afb4afcb93829cd41" alt="Chatarmin help center image" width="998" height="756" data-path="images/3c3a1651-451f-4a6e-8b7a-f26a15581571/019b9c80-855d-777e-9600-94d8844464e6.png" />

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## **💡 Best Practice ArminCX Flow**

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To make the most of this setup, we recommend using the **Best Practice** **Service Flow** in Chatarmin:

1. In Chatarmin, go to **Flows → Create Flow**.

   <img src="https://mintcdn.com/chatarmin-help-center/cCC7f96yUQwfA_7X/images/3c3a1651-451f-4a6e-8b7a-f26a15581571/019b9c80-8533-77ec-bfad-104a9e7e5046.png?fit=max&auto=format&n=cCC7f96yUQwfA_7X&q=85&s=67b3e524e87f3037238e39f48b94f846" alt="Chatarmin help center image" width="828" height="440" data-path="images/3c3a1651-451f-4a6e-8b7a-f26a15581571/019b9c80-8533-77ec-bfad-104a9e7e5046.png" />

   <img src="https://mintcdn.com/chatarmin-help-center/cCC7f96yUQwfA_7X/images/3c3a1651-451f-4a6e-8b7a-f26a15581571/019b9c80-854b-703c-9396-cd3e6387fe90.png?fit=max&auto=format&n=cCC7f96yUQwfA_7X&q=85&s=8bfb1ae4d25b7c70bcc1a11b0657f127" alt="Chatarmin help center image" width="2438" height="290" data-path="images/3c3a1651-451f-4a6e-8b7a-f26a15581571/019b9c80-854b-703c-9396-cd3e6387fe90.png" />
2. Select **Service Flow - ArminCX**.

   <img src="https://mintcdn.com/chatarmin-help-center/cCC7f96yUQwfA_7X/images/3c3a1651-451f-4a6e-8b7a-f26a15581571/019b9c80-855f-73a8-939f-a007129a2c8c.png?fit=max&auto=format&n=cCC7f96yUQwfA_7X&q=85&s=15c27e076fe5afd9c6b22160539b82a5" alt="Chatarmin help center image" width="2422" height="1040" data-path="images/3c3a1651-451f-4a6e-8b7a-f26a15581571/019b9c80-855f-73a8-939f-a007129a2c8c.png" />

👉 With this setup, your team can:

* Reply within **24h on WhatsApp**, or
* Contact the customer via **email after 24h** without needing to send a WhatsApp template.

<img src="https://mintcdn.com/chatarmin-help-center/cCC7f96yUQwfA_7X/images/3c3a1651-451f-4a6e-8b7a-f26a15581571/019b9c80-8586-754e-9404-4e95b0680d4d.png?fit=max&auto=format&n=cCC7f96yUQwfA_7X&q=85&s=7993cf0ea98ff1cab036a2ef33d0b476" alt="Chatarmin help center image" width="2984" height="1424" data-path="images/3c3a1651-451f-4a6e-8b7a-f26a15581571/019b9c80-8586-754e-9404-4e95b0680d4d.png" />

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## 🔧Test and Activate

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* **Send Test Message**: Use WhatsApp to send a message.
* **Check CXArmin Inbox**: Confirm the message appears correctly with sender info.
* ✅ If successful, the message will be visible in your CXArmin ticket view.

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## 🚨 Troubleshooting ArminCX Integration

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### Messages not forwarding?

* Ensure the **flow is published** and **active**
* Double-check trigger conditions (may be too specific)
* Confirm **WhatsApp integration** is connected properly

### Duplicate messages?

* You might have **multiple flows** triggering on similar conditions
* Adjust filters to avoid **overlapping automation**

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## **📘 Next Steps in ArminCX**

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For the next steps and detailed guidance on how to continue in ArminCX, please refer to the official documentation: 👉 [CXArmin Documentation](https://chatarmin.help-armin.com/en)