> ## Documentation Index
> Fetch the complete documentation index at: https://help.chatarmin.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Bulk Opt-Out Contacts (Clean your list)

> Chatarmin guide: How to Bulk Opt-Out Contacts (Clean your list)

## **Overview**

If you want to remove contacts from your billing, you should **not delete them**, but instead **opt them out**.

👉 Important:

* **Do not delete contacts** unless there is a specific reason
* Deleting removes them permanently and makes future changes impossible
* **Opt-out is enough** to ensure they are **not billed anymore**

<iframe src="https://www.loom.com/embed/288dfb2fac714a63bac124903dbab865" title="Loom video" width="100%" height="420" allowFullScreen />

## **Method 1: Opt-Out via Contact List**

### **Step-by-step**

1. Go to **Contacts**
2. Apply filters, for example:

   * Single opt-ins
   * Specific tags
   * Any other criteria
3. Select all contacts at the top
4. Click **Take Action**
5. Choose **Opt-out**
6. Confirm the action

👉 Result:

* Contacts are opted out
* They will **no longer be billed in the next billing cycle**

## **Method 2: Opt-Out via Segments (Recommended for advanced filtering)**

Segments allow you to use **more advanced filters**, such as:

* Shopify data
* Klaviyo data
* Time-based conditions (e.g. older opt-ins)

### **Step-by-step**

1. Go to **Segments**
2. Create a new segment with your filters

   Example:

   * Consent = Single opt-in

     * timeframe (e.g. older than 2 weeks)
3. Click **Save Segment**
4. Open the segment (3-dot menu)
5. Select **Bulk Actions**
6. Click **Update Consent → Opt-out**

## **Result**

* All selected contacts are now **opted out**
* They remain visible in your list for transparency
* They will **no longer be billed**

## **Best Practices**

* Use **segments** for regular list cleanups
* Define clear filters (e.g. inactive users, old opt-ins)
* Avoid deleting contacts to prevent data loss