> ## Documentation Index > Fetch the complete documentation index at: https://help.chatarmin.com/llms.txt > Use this file to discover all available pages before exploring further. # Chat - Explained > Chatarmin guide: Chat - Explained *** # Chat *** In the sidebar, you can see a red dot icon if you have unread chats. A **"Chat"** is unread if your lead has written a personalized message - so sent messages by clicking buttons will not be marked as unread. A chat is marked as read once you **reply to the client** or **manually mark the conversation as read**. Chatarmin help center image *** ## My chats *** Under [**"My chats**"](https://chatarmin.com/dashboard/chat) you will only see chats specifically assigned to your login user. An account can have unlimited users of your company working on it. To see **"All Chats"** click on the icon next to my chats, there you will be able to see chats not assigned to your login/agent. Chatarmin help center image *** ## All Chats *** Chatarmin help center image By clicking **"All chats"** a pop-up will appear showing you all chats. As you can see in the picture above you can only reply by clicking **"Start a conversation"** here due to the chat [being older than 24 hours, this is due to META restrictions](/billing/meta-pricing)**.** This means you can **only reply** by **"Template"** and not by **"Send Message"** and thus have to start a **new conversation** window. If the chat was started less than 24 hours ago you can reply as usual as seen in the image below, you can also send **images, video, or PDF** files directly via the chat feature. Chatarmin help center image You can save messages for later by clicking on the **"Save for later"** icon next to an incoming message. Chatarmin help center image Select a user via the white checkmark box next to the user name and then **"Assign to Agent"**, **"Mark as read"** or **"Mark as unread"**. Chatarmin help center image You can automatically assign all incoming messages to a user by clicking on your Profile on the bottom left, clicking **"Team"** and clicking **"Rules"**. You can then click the checkmark **"Auto-assign unread chats to specific agent"** and choose a user you want to auto-assign all incoming messages. Chatarmin help center image *** ## Chat: Filter *** On the top you have various filters you can use to find specific chats such as: Chatarmin help center image **Unread** **Tags** **Filter for date** **Saved for later** **Assigned to** **Flows** Use these or the search bar to find the conversations you are looking for. Chatarmin help center image *** ## Advanced Filters: Decentralised Support Features *** Watch this video to understand how you can * enable your POS retail stores and partners to use WhatsApp-support locally * enable your multiple countries to scale on WhatsApp, all from one number * enable support & sales to do dezentralised support & marketing campaigns to their dedicated audience * integrate with all our system partners like HubSpot, Salesforce, zendesk, Gorgias, Freshdesk, Intercom, Ominsend, Shopify, Shopware, WooCommerce and many, many more. * and much, much more..